Refund policy
At Daily-Affair, we want you to feel completely confident in every order you place. If something isn’t quite right, we make returns and exchanges easy. Here’s everything you need to know about our 30-Day Perfect Fit Guarantee.
To initiate a return or refund request, please contact us at care@daily-affair.co, and our team will be happy to assist you.
30-Day Perfect Fit Guarantee
We believe every woman deserves to feel comfortable, supported, and confident in what she wears. That’s why we’ve put so much care into every Daily-Affair piece, and why we offer a full 30 days from delivery to try your order and decide if the fit is right for you.
If it’s not the perfect fit, we’ll make it right with an easy exchange, store credit, or refund.
Order Cancellations
You can cancel your order free of charge within 12 hours of placing it, as long as it hasn’t already been packed or shipped. Just email care@daily-affair.co as soon as possible, and our team will take care of it.
After 12 hours, we’ll do our best to accommodate any cancellation or order changes, but we can’t guarantee them. Once your order has shipped, we’re unable to make changes or cancel it, and the order will need to be handled through this policy.
How to Request a Return or Exchange
Step 1: Email us at care@daily-affair.co with your order number, reason for return, and the item(s) you would like to return.
Step 2: Choose your option: free exchange, store credit, or refund.
Step 3: Package the approved item securely and follow the return instructions provided by our team.
We’ll inspect your return within 2 to 3 business days of receiving it. Once approved, your exchange will be shipped or your refund will be processed within 5 to 10 business days.
We respond to every return inquiry within 3 business days. If you ever feel like a message went unanswered, please follow up at care@daily-affair.co, and we’ll make it right.
Three Ways to Resolve Your Return
When you begin a return, you’ll be able to choose from three options:
Option 1 — Free Exchange. Exchange your item for a different size, color, or style at no additional cost. We’ll send the replacement once your original item is received. This is usually the quickest and easiest option when you just need a better fit.
Option 2 — Store Credit Plus Bonus. Receive the full value of your original purchase as store credit, along with an additional $20 bonus credit for a future order. Store credit never expires.
Option 3 — Cash Refund. Once we receive your return and confirm that it meets our return requirements, your refund will be issued to the original payment method within 5 to 10 business days.
Condition Requirements
To qualify for a return, each item must be:
- Unworn
- Unwashed
- In its original condition
- All original tags attached
- Original packaging included
A receipt, order confirmation, or other proof of purchase may also be required.
Because our dresses include a fitted inner layer, we recommend trying your item on carefully and wearing undergarments during your fit check.
Daily-Affair reserves the right to deny a return that does not meet these requirements. If a return is not accepted after inspection, our team will contact you and you'll be given the option to have the item(s) shipped back to you (shipping at your cost).
Exchange Limits
Exchanges are limited to one replacement per item within the 30-day window.
Bundle Return Logic
Bundle offers such as "Buy 2, Get 1 Free" and "Buy 3, Get 2 Free" are priced as complete packages rather than as individually priced items. Here’s how refunds for bundle purchases are calculated:
- If you return one or more items from a bundle while keeping the others, your refund will be based proportionally on the items you paid for. Items included for free as part of the promotion do not have an individual cash value.
- If you return the complete bundle, you’ll receive a refund for the full amount paid.
Promotional and Discounted Orders
Refunds are based on the amount actually paid at checkout, not the original retail price of the item. If a discount code or promotional offer was used, the refund will reflect the discounted amount assigned to the returned item.
Free Gifts and Bonus Items
If your purchase included a free gift or promotional bonus tied to a qualifying order, the free item must also be returned to receive a full refund for the qualifying purchase. If the free gift is not returned, its stated promotional value may be deducted from the refund.
Free gifts do not have an independent cash value and cannot be returned by themselves for a refund.
Final Sale and Clearance Items
Items clearly marked Final Sale on the product page or at checkout are not eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect.
Final Sale items will be clearly identified on the product page and during checkout, so you’ll know before completing your purchase.
Gift cards are also non-refundable and cannot be exchanged for cash, except where required by law.
Damaged or Defective Items
If your item arrives damaged, defective, or different from what you ordered, please email care@daily-affair.co within 30 days of delivery with:
- Your order number
- A brief description of the issue
- Clear photographs showing the item and the problem
Our team will review the information and determine the appropriate resolution, which may include a replacement or refund.
Please do not discard the item or packaging until our team has reviewed your request. In some cases, a return may not be required.
Normal variations in fabric texture, color appearance caused by different screens or lighting, and damage resulting from wear, washing, misuse, or failure to follow care instructions are not considered manufacturing defects.
Lost, Stolen, or Missing Deliveries
If tracking shows that your package was delivered but you cannot locate it, please:
- Check your mailbox, porch, side entrance, parcel locker, and other possible delivery locations.
- Ask members of your household, neighbors, or building staff whether they accepted it.
- Allow up to 48 hours, as some carriers mark packages as delivered shortly before they arrive.
- Contact the shipping carrier for delivery details.
If the package is still missing, email care@daily-affair.co with your order number so our team can work with the carrier to investigate.
Daily-Affair is not responsible for theft or loss that occurs after a carrier confirms delivery to the address provided at checkout.
Wrong Address Entered
Customers are responsible for reviewing their shipping information before submitting an order. If you notice an address error, email us before your order ships and we'll do our best to update it. Once an order has shipped, we cannot change the delivery address.
Daily-Affair is not responsible for delays, failed deliveries, or missing packages caused by an incorrect or incomplete address entered at checkout.
If your package is returned to us because an incorrect address was provided, we’ll reship it to the corrected address once at no additional cost. If a second delivery attempt is unsuccessful, any further shipping charges will be the customer’s responsibility.
Orders shipped through USPS may also be eligible for redirection through the USPS Package Intercept service.
Refund Method
All refunds will be issued to the original payment method used at checkout. We’re unable to send a refund to a different card, account, or payment method.
Refund Processing Time
Refunds are processed within 5 to 10 business days after we receive and approve your return. Once issued, it may take an additional 3 to 5 business days for the funds to appear on your statement, depending on your bank or card provider.
Chargebacks and Payment Disputes
We encourage you to contact us at care@daily-affair.co before opening a payment dispute so we have an opportunity to resolve the concern quickly and fairly.
Once a chargeback or payment dispute has been opened, the transaction must generally be handled through the bank or payment provider’s dispute process. We may be unable to issue a separate refund while the dispute remains active.
Store Credit Terms
Store credit never expires and may be used toward any product available in our store. It is non-transferable and cannot be redeemed or refunded for cash.
Abusive Return Activity
Daily-Affair reserves the right to limit or refuse returns, exchanges, or refunds when there is evidence of fraud, repeated misuse of the policy, excessive returns, returns of worn or altered merchandise, or repeated payment disputes.
Any decision to restrict return privileges will be based on the specific order history and circumstances.
European Union 14-Day Cooling-Off Period
If an eligible order is shipped into the European Union, customers may have the right to cancel or return the order within 14 days without providing a reason, subject to applicable consumer-protection laws.
Returned items must be unworn, unused, unwashed, with tags attached, and in their original packaging. Proof of purchase is required.
Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.
Contact Us
If you have any questions about your return or need help with anything else, our team is here for you.
Email: care@daily-affair.co
Please include your order number whenever possible so our team can assist you efficiently.
The Daily-Affair team is here to make your return experience as easy as possible. We're so grateful to have a place in your wardrobe.